Hi everyone! Hope you all are having a great Monday.
I run an online store where I build and sell website templates for several CMS's. Support is my longest time expense, and I'm looking at ways to cut down the support times.
With the recent OpenAI breakthroughs, I was hoping to find an AI-powered customer support tool that I could integrate into my support workflow.
Basically, my ideal solution would be a tool where I could feed it my product documentation, and then have it interact with the user in a front-end chat sourcing info from my product documentation. If it's unable to resolve the user's issue, it directs the inquiry to me.
A lot of the inquiries I receive are very systematic, with minor customizations required to tailor to the user's specific scenario. That's why I think a GPT-3.5-API powered solution could be very effective.
I did some Google research but all the tools seem focused on enterprise. Does anyone know of any tools oriented towards solo-preneurs for this sort of thing?
Thank you!
If you want, I can build a lightweight support assistant that answers from your docs/templates and hands off cleanly (with the user’s context + what it tried).
Would a 15-min audit of your top 20 repetitive questions be useful? I’ll outline what to automate + what to route to you.