Better than chat: new in-app messages by Userlist
In-app messages by Userlist are live on Product Hunt today 🎉
So we'd like to share the philosophy behind them. We had planned for this channel (alongside email) since the day Userlist was conceived, but it took long to get the implementation right.
What's so special about our in-app messages?
We think they're better than chat 🙂 Messaging should be a more peaceful game, played by your rules.
By design, in-app messages in Userlist don’t have a “reply” option — you just give your users the right information at the moment they need it. This helps them navigate your product easily, and reduces your support workload.
What can you do with them?
- Send onboarding tips
- Share help articles
- Promote upgrades (e.g. by including a discount code)
- Promote advanced features or productivity tips
- Ask for feedback or link to surveys
- Announce new features
- Share new articles
- Announce company news
In-app messages work alongside email inside Userlist’s behavior-based campaigns: you can select the right channel, and get very precise with your targeting. Most importantly, we're making this feature available to all customers from day one.
Welcome to learn more here.
Let’s build a better customer experience, together!
