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Collect product feedback using Twitter.

If you have an audience on Twitter, it is a good idea to use that audience to collect product feedback from your users. A great and real-world example of this is the following tweet from Patrick, one of the founders of Stripe.

This is really simple but powerful, here is what I like about this example:

  • Stripe is a huge company, but they are still able to be transparent, have open communication, and build trust with their users.
  • Patrick asked for which new improvements that will make you say "FINALLY" when shipped, and thus filtering out small incremental ideas.
  • This tweet has 1800 likes, 220 retweets, and 972 comments at the time of writing. All from one single tweet.

This is a condensed version of an article I wrote for Convas, see the full article here.

on November 10, 2021