
Two things today. First, the onboarding profile: instead of just
checkboxes, it asks for one specific, real example — "describe one
task you actually completed recently" — because that's a much
stronger signal of real expertise than self-reported categories.
Second, and the one I think matters more: what happens when a
response gets rejected. Instead of a flat "not approved," it shows
the actual reason ("didn't address the question asked, need to relate
directly to what was asked") — and the person still earns partial
points for completing it in good faith, separate from the review
outcome.
This is the clearest version yet of something people here have pushed
me on repeatedly: failure states aren't edge cases, they're where
trust actually gets decided. A rejection that's honest and still
respects effort is a very different experience than a silent "no."
Still haven't started the manual specialist recruitment I said I'd
do — that's next, genuinely.