Day 34 of building MeetDone.
Yesterday I wrote that asking users to pick one reason is easier than asking them to type first.
Today I hit the next layer:
the answer choices themselves matter more than I expected.
If the options are vague, the feedback is vague too.
Stuff like:
- confusing
- bad UX
- not for me
sounds useful.
It usually is not.
Those labels tell me how the user felt.
They do not tell me what to change next.
So I am trying to write answer choices that sound more like the blocked moment.
For example:
- wanted to see the output first
- too much setup
- not ready to trust it yet
These are better because each one suggests a different fix.
- show the output earlier
- shorten the setup
- add more proof
That is the rule I am using now:
every answer choice should point toward a different next move.
If 2 options would lead me to the same fix, the list is probably too generic.
I think this is where a lot of feedback forms quietly fail.
We focus on getting an answer.
We do not focus enough on whether the answer reduces the next product decision.
A good option is not just a label.
It is a small hypothesis about what is blocking the user.
That is one of the things I am trying to get right with MeetDone now:
not just collecting more feedback, but collecting feedback that narrows what to change next.
What is one feedback option you use today that is probably too vague?