How do you collect feedback from your users?
What tools do you use to collect feedback from your users in your websites?
Plain old emails, any kind of widgets, contact forms?
What tools do you use to collect feedback from your users in your websites?
Plain old emails, any kind of widgets, contact forms?
This is how we collected Customer feedback:
We sent an automated email asking users (All users who signed up) - how they felt about the product. What were missing in the product?
We kept DM open for Official Twiter account and Founders account
We sent a different email to all churned users - Asking them what we can do to help them?
All these resulted in a good number of Customer feedback.
Tools used : Asana and Google sheet
That sounds like a really simple yet effective process.
May I ask how did you setup automated emails? developed a solution or used any kind of tool?
Thanks for the insights!
Amazon SES
I might be a bit biased on this topic but hands down for feedback widget. According to a poll survey conducted by https://howuku.com majority of the vote goes to feedback widget when asked what is the most preferred feedback medium.
Cool, thank you very much for sharing the results of your poll.
BTW your product looks really good congrats! Just so you know, I missed some visual aid on the products section to show me how they look (even though I know they are in the main page), I think some animation/pictures will help a lot to make it more attractive.