I have a b2b/b2b2c product that is growing in popularity and I wanted to get some opinions on how much information is worth revealing to prospects via your website - before it becomes counterproductive.
For context, the product is highish value and the sales process is very manual - you can't self sign up. We use the website to generate leads but I do wonder if we provided more information up front whether we'd end up with more leads.
I understand with prospects in particular the education phase is important to progress into a buying position. I've considered actually including videos of how certain features work, at demo level detail, but the risks I see with that are:
Have you ever faced this situation? How did you handle it?