Curious how you all handle customer support for a software app? Sometimes they're product related questions and sometimes needs troubleshooting? I can't afford to hire someone full time just to respond to queries because it 1) costs too much 2) there isn't enough queries to warrant a full timer. Problem is there is enough that trickle in to annoy me or get me distracted from adding features or fixing other things.
Just do it, you'd figure the details out.