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I shouldn't have quit this soon - Lessons learned from pivoting 7 times in 5 months πŸ˜…

When I started building the first version of Insteps(which is my current startup), I built it within two weeks and shared it with my friends from my college. For a month, I started to market it and kept sending updates.

The growth looked somewhat like this:
Day 1: 14 users
Day 3: 35 users
Day 7: 50 users
Day 14: 71 users
Day 28: 75 users
Day 40+ : Below 80 users

The user retention looked somewhat like this:
About 10%-30% in the first 3 days
About 0% – 5% after the third day

I spent some time thinking about the reason why growth slowed down. I asked myself plenty of questions. After about two weeks of reflection, I decided to pivot to a different market. My assumption was that my product wasn't sufficient. I then spent some time on this new idea and a new market. The same thing happened. Growth increased to almost 100 users and retention dropped. I asked myself β€œwhy?” I go back to the drawing board. I sketch out some new plans. I start to work on a different idea now and with a different product.

I am honest when I say I pivoted to 4 different markets with 3 different variations of the product within 5 months of starting. On average, I would typically make a major startup decision within 21 days.

This was pointless! It didn't make any sense at all. How could something work out if you didn't give it enough time and effort?

I finally stopped building yesterday.

I'm finally taking a step back and taking a different approach. Firstly, I won't build just because my builder-itch compels me to. There has to be someone I should talk to. I could find them on Twitter by searching keywords of what my product aims to solve. I could ask different questions on different Facebook groups, Reddit, Indiehackers, Product Hunt(eg. commenting on similar products). I can contact people who I know personally via email, messenger, WhatsApp or any chat medium I use. I could leverage LinkedIn. There are a million things I could do.

The key thing is to be consistent about it. If I made a total of 1000 attempts of getting that initial user feedback/interaction, maybe I'll have 25 people interested in my product.

The second thing is to STICKKKKKKKK TO MY GODDAMN PRODUCT! Did the launch fail? STICKKKKKKK to it. No responses from Indiehackers'? STICKKKKKKK to it! Nobody replied Twitter DM, Facebook posts, emails? STICKKKKKKK to it.

The point is to persist even when there's drought in your product while simultaneously working to validate the product.

This is an important lesson I learned through my impatience or ignorance.

How do we solve this?

I'm assuming that sticking to your product/idea for at least 6 months would be fine. You have to simultaneously work on validating the idea. Even if you fail for 179 days, do the same for one more day. Send emails, messages, posts, promotions, etc. Do whatever you need to. Do whatever you can. Ask for help. Simultaneously, help someone who's where you once were.

This is the lesson I learned. Stick to your product for at least 6 months.

Thanks for reading.

Eager to hear your suggestions/experiences.

on April 22, 2020
  1. 3

    Pivoting is what you do when you are playing the startup lottery and fail with your first attempts.

    First off Neu, congratulations on building and launching something! It is a valuable experience and you learn and grow from doing that, more than the individual who never launches.

    However, I see so many people (more often in the VC-funded space) talk about the importance of pivoting. They are trying to win the lottery with a genius product idea and when one fails they pivot. They don't know their market, their customers, or the problem they are solving until after they randomly hit a market.

    For Indies, we need to see a need and work with customers to solve that need. We should be making course corrections as we learn more about the problem we are solving, and occasionally we may see a better problem to solve and pivot the focus of the company, but with so little resources, we shouldn't be taking the VC-backed startup approach. We aren't trying to build billion dollar companies. A few million or so is enough. :)

    So for your next product, my advice is to skip thinking of a cool idea and going for it. Instead, find a problem that people you know need solving and are willing to pay for, or even better, one that you want to solve for yourself and would pay for if it existed, and build it. You can find an existing product that seems to be making it, one that you know you could do better at than they are, and build it for a more targeted niche.

    Like any advice, take this as one guy's opinion. I've only got one success under my belt. I did it by taking a niche market that I was passionate in and creating a product I used and could see others were using (and paying for!). But I knew how I could make it so much better/simpler.

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      They don't know their market, their customers, or the problem they are solving until after they randomly hit a market.

      I have become this for a long time. πŸ˜…

      First off Neu, congratulations on building and launching something! It is a valuable experience and you learn and grow from doing that, more than the individual who never launches.

      At times like this one, a compliment greatly helps! Thank you!

      Instead, find a problem that people you know need solving and are willing to pay for,

      I'll understand the following: Keep iterating to build a product people will pay for.

      Thank you for your advice. To me, it seems experience is a teacher whose lessons stick. I may not remember your words three weeks from now but the lessons I learn from making mistakes and doing things by myself stick with me.

  2. 3

    Personally, I don't think 6 months is enough. I've started 6 companies, and only 2 of them have been "successful" in that they make significant revenue (defined as: I made a comfortable living from it). But I stuck it out for at least a year for each one.

    What a year does is teach you how to be patient, forces you to fight harder for your idea, and reduces the risk of potential seasonal fluctuations in interest.

    My last project was an utter failure--lost me $15k last year. Not super terrible, but a hard lesson nonetheless. But what I learned over the course of that year mostly came in the last 3 months and it allowed me to pivot much faster and more effectively when I finally decided to in December of last year.

    I think the most important thing to define first, though, is what does "success" look like to you? Is a project only worth pursuing further if you have [x] number of users or $[x]/mo in revenue? Or something less quantifiable like are people enjoying it and is it turning a profit? What is the success metric that defines to keep going or to stop?

    Not asking you to answer, just suggesting that may be the first place to start.

    For me it's a combination of:

    1. Is it turning a profit? (Generating more than I'm spending?
    2. Am I reaching more people on a monthly basis whose lives are better because of the product?
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      I very much see where you are coming from. Having made a major product decision every 21 days and not reaching anywhere because of it, I thought six months would be fine. Looking back, six months pass quickly. A year sounds fine(considering I'm almost 20 and can give an idea at least a year)

      I think defining success is pretty confusing aspect for me. I personally love designing. I love product designs, graphic designs, etc. Each new product I look forward to building, it's just the design aspect of it that excites me the most. I am not so good at marketing stuff. So for me, "success" is being able to design something I feel good looking at and something people truly love. I know it might sound cliche but it is what it is.

      Designing just doesn't pay off if you don't have customers. I have a big vision of what a product I design can look like. I can manage people. I can solve conflicts. I can write copies that might convert but when it comes to doing work other than designing every day, I struggle with consistency.

      This struggle with consistency is what I think responsible for dissatisfying results.

      If anything, I think I should partner up with someone who's a beast in terms of consistency. Thank you for your comment. I will be sure to stick to my business at least for a year. It's just that I now think I should not be doing it alone. :)

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        Ha! Yea, a year is nothing.

        I would definitely recommend partnering up with someone who is an absolute consistency + growth nut.

        In my first successful business I happened to find two partners. One was the developer who could build everything, the other was the business type who can handle all the administrative, financial, and legal stuff, and I was the front-end designer + marketer who was consistent AF. The real magic was that we all wanted to solve the same problem, and had ideas of how.

        There are plenty of challenges that come with having partners... but it will teach you a lot and help you get so much more done.

        I've grown to the point where I don't feel I need partners for my newer ventures, but that doesn't mean I'm not grateful for my partners in one of my businesses.

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          Your message inspired me to go look for team members! Thank you so much!

          https://www.indiehackers.com/post/two-co-founders-for-13-19-each-web-developerproduct-person-and-salesperson-e4170fe38b

          I'm not sure if I will receive the ones who will truly fit me but I have tried. I too want to do magic as you did. Let's hope I will find the right ones.

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            It’s definitely not easy to find the right partners. I’ve tried a few times since that first company and haven’t found a good matchup since.

            We were internet friends before we decided to start a company together, so that definitely helped with the magic.

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              @dustinwstout I have my fingers crossed. 🀞🀞

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    Thanks for sharing. Extra time is sometimes needed. Knowing when to stop as well. Hard to find balance. We all struggle :). Good luck.

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      That's right! We all struggle. We all need some time for our efforts to materialize. 😁

  4. 1

    Thanks for sharing! How is the pivot like? When you pivoted did you keep the old product running in parallel with the new one? Or was the old product stopped entirely?

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      Thanks for the comment. When I pivoted, I completely stopped the old product. I updated it so that it would fit a different market than I was hoping to serve previously. I then tried to market it.

      Does it answer your question? If you have more questions, please feel free to ask.