Is this a dumb idea?

I have some Indiehackers friends who are building their own products (like you guys). They've shared that: they can't engage with and learn from their customers at any time, unlike a big company with a large customer success team, which can.

The idea I'm considering is building is a chatbot that automate customer interactions for startups and Indiehackers. This chatbot would not only engage customers and support customers, but also proactively ask them questions during their conversations to gather customer insights. With this tool, Indiehackers can gain more insights to help them build great products.

Is this interesting or valuable? Would love to hear your thoughts.

I’m seriously considering building it… if you want to be a beta tester - sign up here:
https://4qhll5napp5.typeform.com/to/mKC0OnAg