Knowledge base based on support tickets

Hi everyone,

Here's a problem that my co-workers have, as a support team, costumers constantly ask the same questions over and over again, is there any software that creates a knowledge base based on most asked question? I did some research on google, but I didn't find anything useful at that point...

It will be interesting if an IA could read the ticket and spotlight the most frequently asked ones and automatically suggests u "Hey do u wanna create an article on your knowledge base based on this topic?"

Sorry for my bad english!