Notification before renewal charge?
Is there any reason [most] SAAS apps don't send you a notification before a renewal charge? Not necessary? Strategy to reduce churn?
Is there any reason [most] SAAS apps don't send you a notification before a renewal charge? Not necessary? Strategy to reduce churn?
Probably to reduce churn.
We did that for a while, but then some people would complain that they hadn’t planned to renew. We send them a reminder now because it’s the right thing to do.
This comment was deleted 7 years ago