Stripe Setup Hurdles
Has anyone else had to jump through hoops for a stripe setup?
I’ve integrated Stripe for previous SAAS businesses without any trouble, which made it my first and only choice this time around without hesitation. But This time has been different. It seems I’m in some sort of manual review. The messages I am getting about it are very vague and not transparent about what’s going on or if I need to do anything.
In fact, one message made it sound like I was cleared and fully activated, and the dashboard didn’t give any indication otherwise. So I began implementing and testing, which all went fine. But when I took payments live, they failed, which was a frustrating surprise.
Now I am back in the verification phase for some reason. Anyone else have issues like this?
I definitely have, lol. Getting the edge cases right for the new SCA protocol is pretty tough, need to coordinate a lot between backend and frontend. I bet that has a lot to do with why it's harder for you this time around. Stripe has a decent guide here: https://stripe.com/docs/strong-customer-authentication/migration. But understanding how Stripe works and all the cases you need to support takes a bunch of reading/understanding, haha.
We tried to automate a lot of this for our customers on midtype.com. Happy to talk more and help you debug over Zoom if you want—reach out at nilkanth@midtype.com. Good luck!
Thanks for the reply. I should have been more clear that I was referring to actually getting Stripe to active my account so I could use live code. But I appreciate the feedback.
It ended up getting figured out and all is good. Still not sure what happened, but they came through. The frustrating part was I had an email that appeared to indicate my account was activated, though it was somewhat cryptic, and all warnings from the dashboard were cleared. So all appeared well, and testing was successful. So it was surprising when my live rollout wouldn't process payments.
When I brought it up, the inactive warnings were back up on the dashboard and they said they are still working to verify the account information. I was inpatient at that point and worried about what was happening, but they resolved it fairly quickly.