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To grow your course, do things that don't scale

Today, I launched my new course. To grow, I've done things that don't scale. Here's how I've doubled sales.

Gumroad Sales

  1. I respond to every single email.

This is only feasible on a small scale. Once you surpass 10K+ students, there's no way you could keep up on your own. I treat this as a competitive advantage of being a small course creator.

  1. I join Zoom calls with students.

Again, this does not scale. But most of the time I'm able to answer their questions quickly. Being helpful is my best customer service asset.

  1. I answer questions across the web related to the course.

From Stack Overflow to GitHub Discussions, I help others to create leads back to my course. If I answer their question, they view me as credible and are more willing to pay for my expertise.

  1. I bundled exclusive discounts into the pre-order and launch.

Both services (Checkly and Divjoy) perfectly compliment the course. This additional value makes it an easy decision for anyone on the fence about purchasing.

  1. I created a community.

Online courses are more successful when shared with others. Our Discord community creates a space to ask questions, meet others, and get feedback.

These tips have helped me double sales with pre-orders.

on August 24, 2020
  1. 2

    Congratulations! Any ideas what the conversion rates (or general amount of traffic) coming from the "answering related questions"are? Curious to see how effective you've found that to be.

    And congrats on the community! How large is your Discord group now?

    1. 1

      I wish I had more metrics on this, but it's pretty difficult to track. The funnel appears to be question -> personal site -> course. I see quite a bit of traffic from referrals on my personal site from questions I've answered.

      1. 1

        Thanks for sharing!

  2. 2

    Awesome job Lee!
    I'll be sure to try and follow these steps with our online course.

  3. 2

    Congratulations on your launch, Lee! It looks like you're off to a great start, and those are great tips for anyone getting started with online courses.

    I'm curious to know, why did you choose to host your course on Gumroad and not a more specialised online course platform? Are you hosting the videos on YouTube the same way you've been for Mastering Next.js?

    1. 1

      Thank you!

      I chose to use Gumroad because it's simple. It offers everything I need and doesn't bury it inside confusing menus or settings panels. Even though I lose some of the profit, the time savings are worth it.

      I did consider building my own course platform, but the return on investment wasn't there.

      1. 2

        OK, cool.

        I've noticed some people choose to build their own course platform. @shirabe, for example, and @adamwathan sells through Gumroad, but offers his content through a custom platform that I think he's built himself.

        I'm building a course platform, hence the curiosity! :)