Web agencies — who owns ADA compliance after a site goes live?
Simple question I keep running into while researching accessibility compliance for web agencies.
When you deliver a client website and six months later the client gets flagged for missing alt text on images — whose problem is it?
Is it:
- The agency who built it
- The client who manages content
- Nobody until a lawyer shows up
Asking because the answer seems to vary wildly depending on who you talk to and whether anything was in the contract.
If you run or work at a web agency, what's your experience?
