A chatbot can range from being helpful to tiresome to interact with. Often I find that they can leave you waiting for an answer you wish you can just lookup. Instead of a chatbot, ChipBot is a customer experience AI that adds questions and answers to a database so they are easy to find in seconds enables you to take in feedback, and have trigger-based user configurations to promote aspects of your website.
For developers, it's a tool to help save time on making a website so you don't have to waste time on an everflowing FAQ section.
What do you think is better, a chatbot or a Customer Experience AI?