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Your startup needs defensibility

Today Stripe announced they have plans to introduce embeddable shopping carts.

A few weeks ago they announced embeddable customer portals and embeddable pricing cards.

Stripe, the payment processor that most online businesses use to take payments, seems to be eating up the online payment world.

If your business uses Stripe API to facilitate payments, you need to be extremely paranoid.

Because the truth is Stripe, which essentially has endless amounts of capital, can create and integrate any feature they’d like and put you out of business.

But it’s not just Stripe doing this, Shopify for example released Shopify Pay which essentially destroyed one-click checkout businesses overnight.

HubSpot, which is a vital part of my business, released HubSpot payments.

HubSpot wants a piece of the payment pie and who could blame them?

It makes sense for them to want to release payments since they want to be the one-stop-shop CRM solution. I would be lying if this doesn’t concern me.

This is why I’ve been thinking non-stop about how Cartfuel can play defense against these billion-dollar companies. I need to go where they are not going and be vigilant in how I support our customers. Otherwise, Cartfuel could die.

This is even more true if your business runs on another business’s API… as mine does.

One way to achieve defensibility is to focus on areas that the larger companies are not focusing on. This will allow you to differentiate your business and provide value to your customers that the larger companies cannot provide.

This can be done by introducing features that are super unique to a small subset of customers or focusing on a very niche market.

Another way to achieve this is to build a community around your product, this way even if a large company does enter your market, your customers will be less likely to leave because of the strong relationships they have formed within your community.

This is something that we haven’t done enough of at Cartfuel, but that will change soon.

The last way to achieve this is by providing an exceptional customer service experience. This is something that I am very passionate about and have built my business on.

No matter what, you need to have a plan for how you will defend your business against large companies with seemingly endless amounts of capital and resources. Otherwise, you will be at their mercy.

on November 9, 2022
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    This point leads us to a neat definition of defensibility in this context; it refers to a companies' ability to maintain a competitive advantage in order to protect both it's profit margins and market share.https://gamefowlforsale.com/

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      Absolutely. The game of defense and offense is critical to protect the advantage and profit.

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    Thank it is a good post

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    It's always a risk. So many "feature" startup companies, and if a big tech company decides to add that "feature" to their tech, they're toast. It's a trade-off though, because these "feature" startups ride the coattails of growth of the bigger companies. The downside is they can be obsoleted overnight. So it's growth at the cost of defensibility.

    If you want to build a complete "business" don't build a "feature" company. However, your growth is likely to be slower. The ideal situation is you build something that grows, and grows, and by the time the large companies start to think of it as an interesting market, you're so far ahead that you almost cannot be caught even with deep-funded competitors.

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      I agree. I guess it's 10x harder to build a business that doesn't rely on outside API which is part of the problem. Not impossible but harder.

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        Yeah, I see what you're saying. I don't want to be dependent upon APIs, but frankly it's probably a pretty good growth strategy. It's also one thing if you're dependent upon APIs, but if you're dependent upon ONE API which lacks no alternatives. There's surely loads of multimillion and even a handful of "unicorns" that are at the mercy of a singular 3rd party API.

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    Because the truth is Stripe, which essentially has endless amounts of capital, can create and integrate any feature they’d like and put you out of business.

    Nobody has an endless amount of capital. If that was the case, it would be impossible to play against them. But practically anyone with a huge revenue pipeline or a venture capital round beyond you (seed if you are bootstrapping, A if you are seed, B if you are A, etc) will have more resources and capability than you. You have to accept that reality and plan accordingly.

    One way to achieve defensibility is to focus on areas that the larger companies are not focusing on. This will allow you to differentiate your business and provide value to your customers that the larger companies cannot provide.

    Yup. This is probably one of the most effective play one can do against a stronger player. By focusing on "loose bricks", the parts of the market that bigger players ignore, one can gain significant advantages.

    The thing is, this is not just a defensive play. This play can be utilized as an offensive play against a goliath. A great case study on this is how Canon penetrated the UK market against Xerox. The Japanese companies back then used this approach against the biggest players in the global markets.

    Another way to achieve this is to build a community around your product, this way even if a large company does enter your market, your customers will be less likely to leave because of the strong relationships they have formed within your community.

    Also true. But extremely hard to do. The thing with competitive advantages is the harder they are to build the harder they are to copy. So, community is one of the hardest advantages one can generate for their business. It is very hard to create, grow and maintain but very easy to break. If focusing on this approach, you should have a c-level community person on the team.

    You have to understand something, though: The ecosystems are generally how the goliaths manage the extremes of genesis to commodity. But also, Stripe's play shows you how the competition is forcing your service to be a commodity. If this started, you need to start focusing on higher order activities because there is a war coming.

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      Thank you for this insightful post. Do you mind if I add some of your responses to my blog post? I can add a backlink to whatever site you want.

      Some comments:

      I said Stripe has unlimited capital because compared to us (Bootstrapped) they do. Hard to compete with a multi-billion dollar company.

      I'm not as concerned with Stripe at the moment because the direction I'm taking my company is niche enough that they won't go. I believe their current plan is to offer no-code embeddable payment solutions but I don't believe (and I'm assuming here), they will offer features that are specific to a particular customer segment.

      I mean they could, but the chances are slim.

      Regarding community, I agree. I haven't focused on that because I've been focused on product and vision. I'm not a developer so I had to hire a dev team to get to where I am today. But I recently partnered with a dev team so now the business can stack MRR. The highest expense was dev costs, so with that eliminated we can start to make some strategic plays. Including investing in community development. I know it's more of a long-term play, but worth it, considering that media is essential in today's ecosystem. IE: Profitwell, HubSpot, etc.

      My plan here is to create media (Most likely start with a Video Podcast that gets repurposed across other mediums), build an audience and from that audience build the community. I wrote about this here if anyone is interested -> https://jelani.blog/saas-os/distributionacquisition/organicmedia-arm/remixing-content

      Not set in stone, but that's how I'm thinking about it. High leverage, low resource activities imo is how small guys can compete.

      Your comment about "Higher order activities" is exactly what we plan to do. (Sidenote, how did you share the link with a text highlighted? That's cool)

      We plan to go into areas that have big pain points that Stripe, and in my case, HubSpot, won't go because it won't make sense for them as a business...but does make sense for us.

      Found your Twitter and gave you a follow!

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        Do you mind if I add some of your responses to my blog post? I can add a backlink to whatever site you want.

        Feel free. Everything is a remix. I stand on the shoulders of the giants. No attribution is necessary -- but, you know, if you use something from the links I shared you should probably share those links as well.

        I said Stripe has unlimited capital because compared to us (Bootstrapped) they do. Hard to compete with a multi-billion dollar company.

        Yeah, I know. It feels like they have unlimited capital. But they don't. It is important to understand that because that means their resources are also limited. Which means they need to prioritize. They have limits. That means you can play against them.

        It is hard and it requires more thoughtful action on your side. But history is full of Goliaths that have been beaten by numerous Davids.

        My plan here is to create media (Most likely start with a Video Podcast that gets repurposed across other mediums), build an audience and from that audience build the community.

        Community from an audience is an option. But also audience from a community is also an option. The earlier actions and the resource commitments are somewhat different. But what I am saying is it is not a one-way street. There are multiple play options.

        Also, challenge yourself: why create media? Is it the best approach? Everyone else is doing it like that, so where would your differentiator come in? Is the basis of competition for an audience transformed into a community really media? Could it be something else or your specific target group?

        (Sidenote, how did you share the link with a text highlighted? That's cool)

        There is a menu option in Chromium browsers: After selecting a text string, on right-click menu, the option of "Copy link to highlight" appears. That highlight only works for Chromium browsers though.

        We plan to go into areas that have big pain points that Stripe, and in my case, HubSpot, won't go because it won't make sense for them as a business...but does make sense for us.

        Yup. Understanding that is immensely important.

        Found your Twitter and gave you a follow!

        Thanks. I am planning on migrating to a Mastodon server in the near future. But that depends on my available time. So it might be a moment.

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          You're spot on! The distinction is important referring to the capital point. It gives people like me a chance which is all it takes.

          Also, challenge yourself: why create media? Is it the best approach? Everyone else is doing it like that, so where would your differentiator come in? Is the basis of competition for an audience transformed into a community really media? Could it be something else or your specific target group?

          This is a great point. I like media because when done right it can greatly increase the potential exit liquidity. A monetizable audience is worth a lot. If it's a secondary asset that compliments the SaaS, then I think it makes sense.

          But I agree with your point that there isn't one way to do something. I'll think more about how we can be different in an arena full of the same.

          I appreciate this conversation and insight!

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            I like media because when done right it can greatly increase the potential exit liquidity. A monetizable audience is worth a lot. If it's a secondary asset that compliments the SaaS, then I think it makes sense.

            Well, if you gave it a fair thought, than I can't say anything. Most of the time the reason people focus on creating content is "because everyone else is doing it" -- which is a horrible reason to do something.

            I appreciate this conversation

            Same. Unfortunately, not everyone is as thoughtful as you in their approaches to problems. This felt really fresh to me. Thank you for your time and frankness.

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