The strongest part is the graduated control model. Starting with Draft Only and earning trust toward automation makes sense for a task where a badly timed or worded message can damage an otherwise good client relationship.
Thanks for the feedback! I think being cautious with customers is important. You want to collect but not damage relationships with customers!
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At the end of the day my motivation is my family, wife and 3 young children. But my motivation for actually building this was to help smaller users with issues that take away from their time.
2 Comments
The strongest part is the graduated control model. Starting with Draft Only and earning trust toward automation makes sense for a task where a badly timed or worded message can damage an otherwise good client relationship.
Thanks for the feedback! I think being cautious with customers is important. You want to collect but not damage relationships with customers!