CuePilot

Good question, Aryan — yes, customers do resolve it faster. It comes down to how we route the query: based on what the customer's asking, we decide whether to drop them into Guide mode or Act mode.

Guide mode walks them through the steps in real time, similar to what I described in the post. Act mode goes a step further: CuePilot actually does the repetitive task for them, while they stay focused on whatever they were actually trying to get done.

Under the hood it's knowledge base plus a layer of AI deciding, per query, whether the customer just needs guidance, has a generic question we can answer directly, or genuinely needs to raise a ticket. Most support queries are actually repetitive, the same handful of "click here, then here" problems showing up over and over, which means most of them are solvable in-flight, right in the moment, without ever needing a human or a ticket. If it is a ticket, it doesn't go out blind — it's raised with the full context attached: network logs, errors, screenshots, everything, so whoever picks it up can actually solve the problem instead of starting with "can you send a screenshot?"

That routing decision is really the core of the product. Happy to go deeper on how we're tuning it if you're curious.

The interesting part is moving support from written instructions to real-time guidance inside the product. The key question is whether customers actually resolve those repetitive “click here, then here” problems faster without making the support experience feel intrusive.